Seminar Office Organisation

Organisation and time management against daily clutter

• Using organisational methods and time management in everyday office life
• Pareto principle and ABC analysis
• The Eisenhower method - what is important, unimportant, urgent or can wait?
• The advantages of checklists (and what they should contain)
• Optimising interfaces to minimise friction losses

Organisational methods in everyday office and administrative work

• Preparing documents and sorting tasks
• Keeping the workplace tidy with the work folder
• Getting to know types of appointments and internalising the 7-WS for setting appointments
• Manage incoming mail and e-mail and practise using Microsoft Outlook
• How to process e-mails effectively and correctly
• More overview with the circulation matrix

Filing systems for archiving

• Get to know different ways of filing and sorting using specific criteria (keywords, chronology, location, colour, symbols, pictograms)
• Preventing overflowing filing systems and avoiding them with trained work processes
• Forms of filing and possibilities of data storage
• Checking and filing documents according to value levels and taking into account retention obligations
• Scheduling documents with resubmission

Information preparation and telephony

• Diplomatically controlling and benefiting from frequent speakers on the telephone
• Tips and guidelines against impertinent callers
• Rhetorical confidence on the phone

Organising and preparing events

• Preparing events and getting ready for any kind of event
• Conducting events and creating a positive atmosphere
• Follow-up and accounting of events

Self-management is a top priority in office organisation and can pave the way for more productivity and organisational talent. The seminar on office organisation provides valuable knowledge on how to master the daily workload with confidence and in the best possible way. Furthermore, you will train how to effectively process e-mails, manage appointments and reduce the time spent on smaller tasks as much as possible. In addition, the seminar contains valuable tips for organising events and business trips.

• Learn to use well thought-out methods and principles to determine which tasks are important or less important and which you have to do yourself or can delegate.
• Delve deeper into important organisational methods in everyday office and administrative life and become familiar with the preparation of documents and sorting methods. Also train how to use Microsoft Outlook for easy appointment and mail management.
• Practise the correct preparation of information and making telephone calls with confidence.
• Expand your expertise in the field of event management. Get valuable tips on preparing, holding and following up on events.

Effective working, time planning, workplace organisation and much more - the seminar content is taught in theoretical and practical training units. Using case studies and group exercises, the event always retains a direct reference to everyday life in the company. At the end of the seminar there is a clearing session during which all the topics covered are discussed again and there is room for your own examples, suggestions and exchange of experiences.

The seminar Office Organisation is the optimal training for employees in the areas of office, secretarial and assistance to not only carry out all activities as time-efficiently as possible, but also to confidently maintain an overview. Ideally, the participants already have previous knowledge in this area, but the seminar on office organisation can also ensure a successful start in office organisation and self-management for beginners.

It is not always possible for managers or bosses to do without all the staff in the office and therefore depend on their presence on site. This is why the event can also be booked as an in-house training. If you are interested, please send your request to kontakt@drgkitzmann-akademie.de. We look forward to hearing from you!

In our seminar on office organisation, you will learn all the important skills and numerous tips for smart work organisation. This will make it easier for you to optimise all processes in the office and expand your toolbox for digital work. With the right know-how, you can identify time-consuming work processes and safely manage the flood of information. In addition, you will learn to use tools for better organisation and to become more capable in all areas of your actions through personal development.

Even with small changes, secretaries can optimise all work processes and relieve the burden on superiors and colleagues alike by working productively.

• Communication is the be-all and end-all. Are tasks vaguely defined or do you simply not understand what the customer wants? Use the telephone as direct communication management and save time and communication loops.
• An empty desk can make it much easier to find what you need. For example, invest these few minutes regularly after each working day. This will keep the effort in check and you will always have an overview.
• Start each day with a plan. This will make it easier for you to see if the workload is OK or if you are taking on too much. Also plan time for unplanned things to be prepared for all eventualities.