Communication seminar

Thematic introduction

• Communication in today's world
• The exchange of information in the workplace
• Attitudes to self and others put to the test

Basics of communication

• Perception and levels of communication
• Explanation using the communication model
• Influence through polite manners: Putting negative things in a positive light

Spirit of partnership within the company

• About the actors and their roles: Classify interlocutors
• The human being as part of a group
• Analysing the behaviour of different types

Success through team development

• Basic principles of team building
• Communication-friendly culture
• Conducting conversations on a partnership level
• Influencing factors: gestures and body language

Optimising internal and external relationships

• Keyword "relationship management
• Disturbances in the conversational climate: coping with stress
• Sustainable conflict management: Developing strategies for negotiating in partnership

The practice-oriented communication training with our trained communication trainers helps you to better understand your conversation partner and to communicate with sympathy. In addition to teaching important basics of communication, the seminar trains your rhetorical skills so that it is possible for you to have appropriate conversations with other team members, but also convincing conversations as a contact person for your customers.

• In our communication seminar you will learn the most important basics of interpersonal communication and develop a completely different understanding towards your conversation partner.
• You will acquire a basic knowledge of people as part of a group and analyse different types of behaviour. Self-reflection and the effect on others are not neglected. You learn to change your own beliefs and to approach your conversation partner authentically and listen actively.
• In communication training we deal with the topic of team development and show you the importance of a sustainable, communication-friendly and cooperative culture within the company.
• Learn about factors that have a negative influence on internal and external relationships and how to eliminate them in advance in order to avoid conflict situations.
• In addition, we will show you strategies and measures in our communication seminar on how to skilfully apply your verbalisation skills and conversation techniques in practice. Using role plays, you will practise the confident use of conversational skills, body language and rhetoric in order to be convincing in customer meetings.

In addition to the theoretical content of the communication seminar, we pursue a practical approach with the course. The implementation of practical exercises and role plays therefore round off the seminar. Together with your trainer, you will practise correct posture and gestures, work on rhetorical skills and learn how to deal confidently even with difficult interlocutors. The seminar participants learn important basics of scientifically supported theories and methods of communication and conversation management in relation to internal company contexts. In addition, the communication training offers the opportunity to put one's own communication skills to the test. The guaranteed implementation of the seminar and the limited number of participants ensure a special learning success.

It doesn't matter whether you are the head secretary or the head of a department - the communication training is aimed at all hierarchical levels within the company. Whether you, as a manager, want to present yourself in an appreciative manner to your employees in discussion situations or you want to specifically train the team spirit of your employees - the communication training is suitable for everyone who wants to work on their communication skills and learn techniques for leading discussions.

You would like to hold the communication seminar in your company as an in-house training? Then we are the right contact for you! We will be happy to provide you with an individual and non-binding offer that corresponds to your approach to content, your time frame and other wishes. Simply send us an enquiry with your details to: kontakt@drgkitzmann-akademie.de

Good conversation involves not only speaking itself, but also active listening. In addition, there are numerous aspects that can influence the actual communication process, such as:

• Scientific knowledge: Do you know, for example, the Schulz von Thun communication model? It says that every utterance of a person conveys four messages at the same time. Once you are aware of this, you can respond to your counterpart in a more targeted way.
• Speak effectively: If possible, take the time to structure your content in such a way that your conversation partner can fully comprehend it. Furthermore, it is equally important to convey it clearly and to underline it with appropriate body language.
• Active listening: It is also important that you listen actively when you are being told something. This means that you try to find out what is particularly important to your counterpart. This can be very useful, especially in sales talks.
• Control and feedback: Give your counterpart signals that you have understood the information being conveyed. If not, don't be afraid to ask again.
• Express negative phrases in a positive way: During a conversation, make sure to remain neutral and avoid irritating words in order to convey a positive message.

Especially as a manager, you should know the basics of successful conversation in order to understand and respond to important matters accordingly.

Our communication seminar can help you strengthen and optimise internal and external communication. This increases motivation in the long term, prevents conflict situations and supports the essential flow of information within the company itself. The seminar combines the basics of communication and conversation with the topics of relationship management, team building, but also strategies for conflict management in the company. In our communication training, we show you how to use the right body language and linguistic skills to convey your statements and intended effect. You will successfully master customer conversations, sales talks and internal communication. The seminar is conducted by a professional communication trainer.

Social contact through conversation is proven to strengthen interpersonal bonds - this is just as true in the private sphere for partners or friends as it is in the workplace. Good bonds between individual team members strengthen the team spirit: Your employees see themselves as part of a whole instead of as lone warriors. Good communication strengthens the exchange of information, increases motivation and thus also contributes to improved productivity in the long term. A communicative working atmosphere exemplified by the manager also makes it easier for the interlocutors to interact with each other in an appreciative manner. In our communication seminar, we show you how you can implement an open and cooperative communication culture for the development of your team.