Seminar Process Optimisation

Basics of process optimisation

• Terminology, definition and understanding
• Principles
• What is the importance of process optimisation?

The consequences of process improvement

• What effects can it have?
• What happens if nothing happens?
• Classic mistakes

Communication and leadership in change processes

• The ABC Model & Pragmatic Axioms
• Levels of communication and facilitation
• Techniques for motivating teams for change processes

Goals of process optimisation

• Efficiency and effectiveness
• Thinking differently about the SMART principle

Benefits and dealing with results

• The difference between benefits and advantages of processes and workflows
• The Pareto principle in document and data management
• Implementing process projects

From the methodology and the practical relevance of the Process Optimisation seminar, you as a participant will quickly recognise which procedures and tactics suit you best. Process optimisation must always be adapted to the individual concerns and sensitivities of the company. The immediate benefits consist of the following factors:

• Motivation and communication
• Own actionable insights on optimisation and change
• useful skills for optimal process management
• knowledge of analytical methods
• goal-oriented gained security
• effectiveness and efficiency of your processes

The course is a face-to-face event, which is also offered as a webinar on some dates. The Process Optimisation seminar is characterised by a high degree of interactivity, expertise and practical relevance. With application-oriented exercises, the learning objectives are achieved in a sustainable manner and give you test opportunities to put what you have learned directly into practice:

• Trainer input
• Exchange of experience
• Group work
• Case studies and applications

The Process Optimisation seminar is aimed at managers, also at middle level, who want to learn efficient and effective techniques and methods for optimally structured processes. This addresses participants who want to gain knowledge and practical recommendations for action for a systematic approach and its implementation.

Would you like to hold the Process Optimisation seminar on your premises as an in-house training ? That is of course possible! We will be happy to prepare an individual offer that meets your content priorities, your specified time frame and other wishes. Please send your request to: kontakt@drgkitzmann-akademie.de

Growing competition, rising prices, automation, digitalisation and changes in the market regularly force companies to rethink, adapt and thus improve their existing processes. With the goals of reducing costs, optimising the use of employees, automating processes, and increasing quality, stability and flexibility at the same time, you promote your efficiency. This enables you to remain competitive even in times of crisis and to always adapt to the rapidly changing environment. With regular process performance measurements, you always keep an eye on your value creation processes and optimise your production processes.

1. Preparation: In the preparation phase you determine who should be part of the process team and define process roles. Plan which areas of the company you want to look at more closely and inform staff about upcoming change processes. Since process management involves change, it is essential for process managers to have good communication skills in order to achieve collaboration among all employees of a company.
2. Process analysis: The next step is to identify potential for optimisation. With the help of process key figures you can draw up comparisons, identify challenges and potentials with a SWOT analysis in order to finally be able to formulate process goals.
3. Optimisation: This phase calls for your creativity. With the help of classic or agile techniques, you redesign or redesign processes.
4. Implementation & integration: After you have gained insights from the previous analyses, it is now time to put them into practice.

The critical scrutiny of existing processes brings with it requests for change. But what needs to be changed to achieve the set goal? What can be improved to outdo the competition? The idea generation phase is not always easy. To stimulate your creativity and create unique but meaningful and feasible actions with impact, various approaches and tools can help. These include:

• Mind-Map
• 635-method
• Lean management
• Kaizen
• Six Sigma

For more information on the individual approaches to stimulating creativity, please contact your contact person in the Process Optimisation seminar.