Conflict Management Seminar

Distinguish types of conflict

• What are conflicts and how do they arise?
• Getting to know different areas of conflict
• Distinguish types of disagreements
• Understand causes of conflicts
• Disagreements between two people and in groups

Perceiving the origins of conflicts

• Recognising and interpreting conflicts
• Conflict potential and early warning systems
• Escalation stages of conflicts
• Managing the dynamics of a conflict
• Dealing with anger and rage

Personal attitude to conflicts

• Basic attitude towards conflict
• Interaction between one's own behaviour and that of others
• Positive and negative aspects of a conflict

Managing conflicts in a targeted way

• Conflict diagnosis and analysis
• Differentiating between relational and factual conflicts
• Conflict capacity through constructive culture of confrontation
• Conflict management for the purpose of future conflict prevention

Techniques of conflict resolution

• Basic patterns of conflict management
• Addressing the emerging problem
• De-escalating use of discussion techniques
• Clarifying needs and emotions
• Developing win-win solutions

In this conflict management seminar you will have the opportunity to learn and train conflict resolution strategies. You will develop the ability to use the positive aspects of disagreements for your environment, to reduce disputes and to lower friction points. Your benefits from the conflict management seminar include the following:

• You know different types and styles of conflict
• Conflict perception: You recognise emerging conflicts and manage them at an early stage
• You master methods of conflict resolution
• You reflect on your personal conflict behaviour and optimise it
• You will remain calm and level-headed in tense conflict discussions.

In addition, the conflict management seminar helps you to recognise where the limits of conflict management are and how to deal with this knowledge constructively. In this face-to-face seminar, you will learn how to use emerging frictions, strengthen your conflict management skills and always achieve the best possible results.

The special feature of this conflict management seminar is its workshop-oriented character. The seminar is structured in such a way that you maximise your learning transfer through various exercises, discussions and the exchange of experiences. At the beginning, practical and action-oriented skills for resolving conflict situations are taught through input from the lecturer and impulse presentations. This is followed by role-play exercises that allow you to try out the methods presented and to change your perspective. After each exercise, you will receive feedback on your behaviour from the trainer and seminar participants.

Discussions on selected topics of conflict management contribute to an exchange of experiences within the event group. Discussing individual cases with practical relevance broadens the field of vision beyond the personal situation. Individual and group work round off the methodical design of the conflict management seminar.

This conflict management seminar is aimed at managers and specialists at all hierarchical levels of organisations who want to develop and sharpen their conflict resolution skills. It is aimed at those participants who want to shape unavoidable conflicts constructively and creatively, so that ideally the result is added value for the environment of all those involved.

You would like to hold the conflict management seminar in your company as an in-house seminar? This is of course possible! We would be happy to prepare an individual offer that meets your content priorities, your specified time frame and other wishes. Please send your request to: kontakt@drgkitzmann-akademie.de - we will be happy to advise you.

The causes for difficult conflict situations to arise can be complex. On the one hand, conflicts with a misunderstanding among staff members can have a simple and easily solvable cause. The situations gain in complexity if the factual and relationship levels overlap, as can be the case, for example, with a power play between colleagues. Finally, an initially harmless conflict can be unnecessarily escalated and complicated by clumsy conduct of the conversation. Accordingly, the following points are considered in our conflict management seminar as starting points for conflict-prone disputes:

• incomplete or poor communication
• lack of transparency
• stereotypes and prejudices
• different objectives
• power games at the workplace and in private contexts
• Leadership deficits of the managers involved
• Different values, perspectives and cultures

The first and central step in conflict resolution is to look at the root cause. Every conflict exists for a reason and comes to light because of an event. It is important to diagnose and analyse this starting point at an early stage. This makes it possible to assign the current situation to a level of escalation and to anticipate further tensions. Subsequently, it is important to take up the discussion and address the identified problems in order to give colleagues the opportunity to express their individual attitudes and ideas. The next step is to use mediation to work out solutions that meet different needs. Only in this way can a result be achieved that meets with acceptance among the staff and ideally represents the starting point for a non-violent development. In summary, participants in our conflict management seminars can master controversies in the following 5 steps:

1. Analysis of the different positions
2. Expressing emotions and interests
3. Respecting and taking into account needs
4. Developing solutions together
5. Using conflicts as opportunities for development

Do you want employees in your company to have the skills to effectively conduct conflict discussions? In addition to our open seminars, our educational offers are also available to you in the area of in-house training and further education. Contact us today for your individual conflict management seminar!