Conflict Management Seminar of the Dr. G. Kitzmann Academy

Conflict Management Seminar

Recognising, solving and using conflicts
Customer review of this event
Composition of the customer rating

Origin of the customer ratings

The evaluations of our seminars, webinars and workshops are given by the training participants. Following each training event, participants provide written feedback via a digital questionnaire. The customer testimonials mentioned on our website are also taken from these questionnaires.

Calculation of the overall evaluation

The total of eight evaluation criteria, which are collected by means of a questionnaire, result proportionately in the calculated overall evaluation.

I particularly liked the personal way of dealing with individual questions and problems.

I am absolutely satisfied with the content of this training and the methodical implementation!

My expectations of the conflict management seminar were met in full. There was ample opportunity to address my individual questions and problems.

I am very satisfied with the professional competence of the seminar trainer and the contents of the accompanying handout.

13 Cities
Seminar fee
1.290,00 EUR
(plus VAT)
Zurich, Münster: from 1.290,00 CHF
  • Lunch/coffee breaks included
  • Comprehensive training documents
  • Learning objective check before the event
  • Implementation guarantee
Seminar language
German
Maximum number of participants
max. 9
Seminar times:
1. Day:
10:00 - 17:00
2. Day:
09:00 - 16:00
2 days
Course reference:
KOM5020
Seminar fee
1.290,00 EUR
(plus VAT)
  • Comprehensive training documents
  • Learning objectives test before the event
  • Implementation guarantee
  • Platform: Microsoft Teams
Seminar language
German
Maximum number of participants
max. 9
Seminar times:
1. Day:
10:00 - 17:00
2. Day:
09:00 - 16:00
2 days
Course reference:
KOM5020
Seminar fee
Price on demand (plus VAT and any travel expenses)
  • Individually adapted to your needs
  • On-site in presence or as live online training
  • Conducted on your preferred date
  • Save your time and travel costs
Course reference:
KOM5020

Description: Conflict Management Seminar

Conflicts are part of our everyday professional life and are therefore unavoidable. Sometimes, however, they can also form the cornerstone for positive change. Here it is important to understand that the challenge of conflict management does not lie in the problem itself, but in the approach of those involved. In this seminar, you will learn to recognise conflicts, reduce confrontations and develop approaches to solutions that take different interests into account. Confidently use the positive sides of conflicts for a constructive development process and thus make a valuable contribution to the success of your company.

Seminar contents: Conflict Management Seminar

Distinguish types of conflict

  • What are conflicts and how do they arise?
  • Getting to know different areas of conflict
  • Distinguish types of disagreements
  • Understand causes of conflicts
  • Disagreements between two people and in groups

Perceiving the origins of conflicts

  • Recognising and interpreting conflicts
  • Conflict potential and early warning systems
  • Escalation stages of conflicts
  • Managing the dynamics of a conflict
  • Dealing with anger and rage

Personal attitude to conflicts

  • Basic attitude towards conflict
  • Interaction between one's own behaviour and that of others
  • Positive and negative aspects of a conflict

Managing conflicts in a targeted way

  • Conflict diagnosis and analysis
  • Differentiating between relational and factual conflicts
  • Conflict capacity through constructive culture of confrontation
  • Conflict management for the purpose of future conflict prevention

Techniques of conflict resolution

  • Basic patterns of conflict management
  • Addressing the emerging problem
  • De-escalating use of discussion techniques
  • Clarifying needs and emotions
  • Developing win-win solutions

Your benefit: Conflict Management Seminar

In this seminar you will have the opportunity to learn and train conflict resolution strategies. You will develop the ability to use the positive aspects of disagreements for your environment, to reduce disputes and to lower friction points. Your benefits from the conflict management seminar include the following:

  • You know different types and styles of conflict
  • Conflict perception: You recognise emerging conflicts and manage them at an early stage
  • You master methods of conflict resolution
  • You reflect on your personal conflict behaviour and optimise it
  • You will remain calm and level-headed in tense conflict discussions.

In addition, the conflict management seminar helps you to recognise where the limits of conflict management are and how to deal with this knowledge constructively. In this face-to-face seminar, you will learn how to use emerging frictions, strengthen your conflict management skills and always achieve the best possible results.

Methodology and Didactics: Conflict Management Seminar

The special feature of this conflict management seminar is its workshop-oriented character. The seminar is structured in such a way that you maximise your learning transfer through various exercises, discussions and the exchange of experiences. At the beginning, practical and action-oriented skills for resolving conflict situations are taught through input from the lecturer and impulse presentations. This is followed by role-play exercises that allow you to try out the methods presented and to change your perspective. After each exercise, you will receive feedback on your behaviour from the trainer and seminar participants.

Discussions on selected topics of conflict management contribute to an exchange of experiences within the event group. Discussing individual cases with practical relevance broadens the field of vision beyond the personal situation. Individual and group work round off the methodical design of the conflict management seminar.

Target group of the conflict management seminar

This conflict management seminar is aimed at managers and specialists at all hierarchical levels of organisations who want to develop and sharpen their conflict resolution skills. It is aimed at those participants who want to shape unavoidable conflicts constructively and creatively, so that ideally the result is added value for the environment of all those involved.

Seminar dates & locations
Date
City
Fee
15.04.2024 - 16.04.2024
Berlin
1.290,00 EUR
18.04.2024 - 19.04.2024
Nuremberg
1.290,00 EUR
25.04.2024 - 26.04.2024
Frankfurt
1.290,00 EUR
06.05.2024 - 07.05.2024
Hanover
1.290,00 EUR
13.05.2024 - 14.05.2024
Online training
1.290,00 EUR
27.05.2024 - 28.05.2024
Leipzig
1.290,00 EUR
06.06.2024 - 07.06.2024
Cologne
1.290,00 EUR
13.06.2024 - 14.06.2024
Munich
1.290,00 EUR
17.06.2024 - 18.06.2024
Hamburg
1.290,00 EUR
24.06.2024 - 25.06.2024
Vienna
1.290,00 EUR
04.07.2024 - 05.07.2024
Zurich
1.650,00 CHF
08.07.2024 - 09.07.2024
Frankfurt
1.290,00 EUR
22.08.2024 - 23.08.2024
Münster
1.290,00 EUR
29.08.2024 - 30.08.2024
Online training
1.290,00 EUR
05.09.2024 - 06.09.2024
Berlin
1.290,00 EUR
12.09.2024 - 13.09.2024
Stuttgart
1.290,00 EUR
23.09.2024 - 24.09.2024
Cologne
1.290,00 EUR
10.10.2024 - 11.10.2024
Hamburg
1.290,00 EUR
17.10.2024 - 18.10.2024
Munich
1.290,00 EUR
28.10.2024 - 29.10.2024
Leipzig
1.290,00 EUR
07.11.2024 - 08.11.2024
Hanover
1.290,00 EUR
11.11.2024 - 12.11.2024
Nuremberg
1.290,00 EUR
18.11.2024 - 19.11.2024
Frankfurt
1.290,00 EUR
28.11.2024 - 29.11.2024
Zurich
1.650,00 CHF
02.12.2024 - 03.12.2024
Münster
1.290,00 CHF
05.12.2024 - 06.12.2024
Vienna
1.290,00 EUR
09.12.2024 - 10.12.2024
Online training
1.290,00 EUR
12.12.2024 - 13.12.2024
Berlin
1.290,00 EUR
16.12.2024 - 17.12.2024
Stuttgart
1.290,00 EUR

Conflict management seminar on site in your company

You would like to hold the conflict management seminar in your company as an in-house training? That is of course possible! We will be happy to prepare an individual offer that meets your content priorities, your specified time frame and other wishes. Please send your request to: kontakt@drgkitzmann-akademie.de - we will be happy to advise you.

further recommendations on "Conflict Management Seminar

How do conflicts arise?

The causes for difficult conflict situations to arise can be complex. On the one hand, conflicts with a misunderstanding among staff members can have a simple and easily solvable cause. The situations gain in complexity if the factual and relationship levels overlap, as can be the case, for example, with a power play between colleagues. Finally, an initially harmless conflict can be unnecessarily escalated and complicated by clumsy conduct of the conversation. Accordingly, the following points are considered in our conflict management seminar as starting points for conflict-prone disputes:

  • incomplete or poor communication
  • lack of transparency
  • stereotypes and prejudices
  • different objectives
  • power games at the workplace and in private contexts
  • Leadership deficits of the managers involved
  • Different values, perspectives and cultures

Ensure learning transfer with selected e-learnings

5 steps in the conflict management seminar to resolve conflicts

The first and central step in conflict resolution is to look at the root cause. Every conflict exists for a reason and comes to light because of an event. It is important to diagnose and analyse this starting point at an early stage. This makes it possible to assign the current situation to a level of escalation and to anticipate further tensions. Subsequently, it is important to take up the discussion and address the identified problems in order to give colleagues the opportunity to express their individual attitudes and ideas. The next step is to use mediation to work out solutions that meet different needs. Only in this way can a result be achieved that meets with acceptance among the staff and ideally represents the starting point for a non-violent development. In summary, participants in our conflict management seminars can master controversies in the following 5 steps:

  1. Analysis of the different positions
  2. Expressing emotions and interests
  3. Respecting and taking into account needs
  4. Developing solutions together
  5. Using conflicts as opportunities for development

Do you want employees in your company to have the skills to effectively conduct conflict discussions? In addition to our open seminars, our educational offers are also available to you in the area of in-house training and further education. Contact us today for your individual conflict management seminar!

Customer feedback on our conflict management seminar

I particularly liked the personal way of dealing with individual questions and problems.

R. Gelke, pro.b Bauleitung GmbH & Co. KG

I am absolutely satisfied with the content of this training and the methodical implementation!

W. Mittermeier, RO-Med Clinics

My expectations of the conflict management seminar were met in full. There was ample opportunity to address my individual questions and problems.

M. Rudolph, Initiative Qualitätsmedizin e. V.

I am very satisfied with the professional competence of the seminar trainer and the contents of the accompanying handout.

A. Ammon, Dr. Becker Group of Companies