Conflict Resolution Seminar of the Dr. G. Kitzmann Academy

Seminar Conflict Resolution

Support as a success factor
  • 4 dates
  • 3 cities
available dates
Seminar fee
1.090,00 EUR
(plus VAT)
Available as a webinar!

Description: Seminar Conflict Resolution

Teamwork harbours an increased potential for conflict, as not only different points of view but also controversial views of all participants clash. However, some conflicts can also have a positive influence on processes and procedures. It all depends on how constructively a solution is sought. In the conflict resolution seminar, we not only provide you with basic knowledge, but also with techniques that help to train the ability to deal with conflict.

Contents: Seminar Conflict Resolution

A look at today's professional world and private life

  • Basic attitude towards one's own job
  • What does success mean?
  • Positive thinking: possibilities and limits of self- and external motivation

Basics of communication

  • Communication and its importance
  • Communication models and communication levels
  • All communication takes place on two levels

It's all a question of technique

  • The right questioning technique (he who asks leads - he who argues loses!)
  • Active listening: Control and feedback
  • The balance in conversation

Identifying and avoiding triggers

  • Identifying causes and triggers
  • Avoiding irritant language
  • Communicating problems correctly

Conflict and complaint management

  • Procedures and behaviour for dealing with conflict
  • The three-phase model of conflict resolution
  • Dealing with difficult interlocutors: conflict and objection handling

Your benefit: Seminar Conflict Resolution

The Conflict Resolution seminar is designed to help you develop your rhetorical skills and knowledge so that you can face the escalation levels in conflict situations with confidence:

  • In our training on conflict management, we teach you important basics to increase your sensitivity for recognising a confrontation at an early stage.
  • Learn about possible psychological backgrounds to conflicts and how to react to them appropriately
  • You will reflect on your own conflict behaviour and practise active listening.
  • The compact training supports you in optimising your behaviour in dealing with conflicts between parties
  • In our conflict resolution seminar, you will learn communication techniques that you can use during an escalation with an individual or groups in the workplace (such as in mobbing)

Methodology and Didactics: Seminar Conflict Resolution

The seminar content is divided into main topics which, in addition to conveying theoretical basics, give the seminar group sufficient opportunities to reflect on their own behaviour in conflict management. Of course, practical relevance is not neglected either, as methods and techniques can be applied and deepened with the help of case studies (practical examples) and role plays. At the end of the event, each seminar participant will receive a certificate of participation.

Target group of the seminar Conflict Resolution

First and foremost, the Conflict Resolution seminar is aimed at support staff, but also at anyone who wants to learn more about the background of conflict management and de-escalating techniques of constructive dispute culture, such as managers, but also for members of works councils.

Seminar dates & locations

04.07.2022 - 05.07.2022
1.090,00 EUR
26.09.2022 - 27.09.2022
1.090,00 EUR
07.11.2022 - 08.11.2022
1.090,00 EUR
21.11.2022 - 22.11.2022
1.090,00 EUR

Seminar Conflict Resolution as an inhouse seminar

Are you interested in having the conflict resolution seminar held in-house? That is of course no problem. We will be happy to make you an individual offer that meets your needs. Send your request to: - we will be happy to advise you.

further recommendations on "Seminar Conflict Resolution"

The basis of successful support: your own motivation

Probably the most important factor for the basis of successful support is a positive basic attitude of the employee towards his or her job. If the attitude is rather negative, conflict situations are usually pre-programmed. This can lead to the quality of the support suffering. In our seminar on conflict resolution, you can learn from communication trainers about the importance of one's own motivation in conflict management.

Why resolving conflicts in support is important

If problems related to conflict management in support are not addressed in a solution-oriented manner, this can sometimes have far-reaching consequences. If the customer is dissatisfied with the support, this can quickly cause ripples and set off a chain reaction that leads to the company's image being permanently damaged.

Conflict prevention through a lived culture of justice

It is good to be able to react appropriately and professionally to conflicts - but it is even better if these conflicts do not arise in the first place. If employees feel they are treated fairly, it can help prevent conflicts. With a lived culture of justice, you create a safe environment in which tensions are less likely to arise.

  1. Communication: Open communication of valid rules creates a fair starting position. Make sure that the rules apply to all employees.
  2. Feedback: Formulate praise and criticism appropriately and explain the reasons for your decisions to your employees.
  3. Commitment: Show interest and willingness to learn by actively listening.
  4. Atmosphere: A relaxed working atmosphere with friendly interaction facilitates open communication and thus prevents tensions.
  5. Space: If tensions do arise, space is very important so that both parties can leave the conflict area in time.

Registration for the event: Seminar Conflict Resolution

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