Seminar Assistance

Seminar Assistance

Increase your skills for successful office management
Customer review of this event
Composition of the customer rating

Origin of the customer ratings

The evaluations of our seminars, webinars and workshops are given by the training participants. Following each training event, participants provide written feedback via a digital questionnaire. The customer testimonials mentioned on our website are also taken from these questionnaires.

Calculation of the overall evaluation

The total of eight evaluation criteria, which are collected by means of a questionnaire, result proportionately in the calculated overall evaluation.

What I particularly liked about this training was that it directly addressed concrete questions and problems. A very good seminar overall!

Das Assistenz-Seminar kann ich in allen Aspekten mit SEHR GUT bewerten. Besonders hervorzuheben ist die individuelle Gestaltung des Trainings; es konnten persönliche Fragestellungen bearbeitet werden.

3 Cities
Seminar fee
1.290,00 EUR
(plus VAT)
  • Lunch/coffee breaks included
  • Comprehensive training documents
  • Learning objective check before the event
  • Implementation guarantee
Seminar language
German
Maximum number of participants
max. 9
Seminar times:
1. Day:
10:00 - 17:00
2. Day:
09:00 - 16:00
2 days
Course reference:
ARO1090
Seminar fee
1.290,00 EUR
(plus VAT)
  • Comprehensive training documents
  • Learning objectives test before the event
  • Implementation guarantee
  • Platform: Microsoft Teams
Seminar language
German
Maximum number of participants
max. 9
Seminar times:
1. Day:
10:00 - 17:00
2. Day:
09:00 - 16:00
2 days
Course reference:
ARO1090
Seminar fee
Price on demand (plus VAT and any travel expenses)
  • Individually adapted to your needs
  • On-site in presence or as live online training
  • Conducted on your preferred date
  • Save your time and travel costs
Course reference:
ARO1090

Description: Seminar Assistance

Assistance and secretarial services are closely linked and represent the interface of all work processes in the company. In the assistance field, excellent knowledge of office management and office organisation is a prerequisite for smooth and efficient day-to-day work. Assistants and secretaries handle all fields such as workplace organisation, planning and correspondence. Among other things, the focus is on relieving the workload of employees and the boss. The seminar Assistance is a further training programme for secretaries and conveys the professional know-how on office management and office organisation in a practical way.

Course contents of our assistance seminars

Secretariat and assistance

  • The secretariat as a hub
  • Structure in the secretariat - organising processes
  • Tips against full files and to-dos
  • Workplace and filing methods (work folder)

Organisation and workflows in the secretary's office

  • Outgoing mail and mail route (analogue)
  • Incoming e-mail and effective e-mail handling
  • Practising appointment planning, appointment management and the 7 Ws for setting appointments
  • Learning to distinguish between types of appointments
  • Preparing documents
  • Using Microsoft Outlook® to manage information and communication

Filing systems and methods

  • Preparing information, appointments and correspondence
  • Numerical, alphanumerical, geographical and chronological organisation methods
  • Keyword-oriented organisation
  • Organisation according to pictograms, symbols and colours

Filing system

  • General introduction to the subject of filing
  • Checking documents and assigning value levels
  • Dealing with documents that must be kept
  • Data storage and its possibilities in case processing
  • Getting to know different types of filing systems

Planning events

  • General introduction to event management
  • Preparation and tips for different types of events
  • Carrying out and running an event
  • Follow-up and accounting

The seminar Assistance and your benefit from it

The seminar Assistance teaches the basics of communication and information management as well as important elements of professional and effective office management.

  • In the seminar Assistance, you will learn about the importance of secretarial work and assistance as well as their areas of responsibility. In addition, our seminar provides tips on organisation in the secretariat as well as appointment and correspondence management.
  • Preparing, carrying out and following up events - in the seminar Assistance we prepare you for every kind of event.
  • In addition, our seminar on assistance deals with the explosive nature of documents that need to be kept or are confidential, and how to register them.
  • You will learn about filing systems and how to file documents according to key words, place, time, (alpha-)numerical and other criteria in order to find them again immediately when needed.
  • Finally, a clearing takes place in the practical seminar, in which the knowledge imparted in our course can be consolidated once again and completed with own examples from everyday work.

Methodology and Didactics of the Seminar Assistance

The seminar Assistance is a two-day event. Participants are taught important skills in the areas of organisation, planning, correspondence and event management. The priority is to put the theoretical part into practice as closely as possible. In addition, the course offers the opportunity to review what has been learned in the day's clearing session and to go through their own practical examples.

Target group of the assistance seminar

The seminar Assistance is primarily aimed at all those who are entrusted with secretarial or assistant tasks and at the same time want to improve and intensify their skills in the area of office management. The seminar offers a wide range of topics on everyday secretarial and assistant tasks, so that you can make a valuable contribution to relieving the burden on your boss by taking part in these further training opportunities. The skills taught in the seminar Assistance can also be equally valuable for department heads or executive employees. After all, organisation and effective office management can be beneficial in any professional field.

Seminar Dates & Locations

Date
City
Fee
15.04.2024 - 16.04.2024
Online training
1.290,00 EUR
13.06.2024 - 14.06.2024
Berlin
1.290,00 EUR
16.09.2024 - 17.09.2024
Stuttgart
1.290,00 EUR
07.10.2024 - 08.10.2024
Online training
1.290,00 EUR
25.11.2024 - 26.11.2024
Berlin
1.290,00 EUR
We would be happy to organise an individual appointment for you.

Seminar Assistance as an in-house seminar

If desired, the seminar assistance can be held at a location of your choice, for example directly at the company location. This eliminates the often time-consuming journey to and from the location and the presence of the employees at the location is still given. Another advantage of holding the seminar on assistance in-house is that you can use the conditions on site as an orientation for the contents taught and discuss them in possible practical examples. Simply contact us by e-mail for more information: kontakt@drgkitzmann-akademie.de

further recommendations on "assistance"

What belongs to the job description of the assistant

As an assistant, the tasks in the company can be very different, so that variety is almost inevitable. As a rule, you are the right hand of the boss, head of department or supervisor and thus often have a lot of responsibility. The agenda usually includes the administration of confidential documents as well as the planning, implementation and coordination of various administrative processes and, in addition, the preparation of presentations and meetings. Depending on your qualifications, you may also be responsible for maintaining customer contacts and coordinating all business trips for your employer (and possibly for yourself).

Who benefits from an assistance seminar?

Not only you as a participant can benefit from an assistance seminar, but in some cases the entire company. While you yourself, as an all-rounder in the office, have everyone's back and learn to master difficult situations, you thereby improve the cooperation with your bosses, department heads and the team. Are you insecure on the phone and in negotiations? Strengthen your communication and learn how to negotiate confidently and present your point of view unambiguously.

3 tips for successful office management

It is often not easy to keep track of all processes and tasks. For this reason, the term office management is steadily gaining in importance. With a few tricks, the workplace can be trimmed for efficiency and order.

  • Tidiness is half the battle. Even a tidy workplace can noticeably increase productivity and efficiency. For example, remove unneeded documents and objects from your workspace to make room for current activities. This also extends to the digital level, such as a tidy desktop on your PC. This doesn't mean that your desk has to be completely empty, just not too cluttered.
  • In stressful situations, tasks that have not been explicitly written down may fall under the table. Write down all tasks to stay on the ball and be able to work more concentrated.
  • Are you a morning person? Dedicate yourself to difficult tasks right at the start of work and orient yourself to your performance curve. In doing so, important matters end up in the high, secondary activities in the low.

Customer feedback on our Assistance seminar

What I particularly liked about this training was that it directly addressed concrete questions and problems. A very good seminar overall!

C. Föll, Stadtwerke Pforzheim GmbH & Co. KG

Das Assistenz-Seminar kann ich in allen Aspekten mit SEHR GUT bewerten. Besonders hervorzuheben ist die individuelle Gestaltung des Trainings; es konnten persönliche Fragestellungen bearbeitet werden.

G. Balaban, Toto-Lotto Regionaldirektion Mitte GmbH