Seminar: Social competence

Self-knowledge as a basis

• Self-image: knowing one's own needs and patterns of action
• Other's image: how others perceive me as a person
• Determining own preferences in social contacts
• Controlling personal triggers of emotions

Developing personal competences

• Expanding one's own behavioural repertoire
• Recognising one's own perception filters
• Changing subjective experience
• Improving emotional skills

Adjusting to your environment

• Distinguishing between three types of social behaviour
• Learning to understand patterns of thought and action
• Establishing closeness and trust with others
• Motivating and inspiring others

Socially competent behaviour

• Using empathy and developing relationships
• Communicating needs and interests in an appealing way
• Articulating feedback and criticism constructively
• Social competence with difficult people

Using communication skills

• Recognising unconscious communication patterns
• Making empathetic small talk with new contacts
• Expressing rejection and resistance in a way that preserves relationships
• Preventing conflict through appreciative communication

In the seminar Social Competence you will first deal with your own personality and from this develop competences to interact with your environment in a more empathetic and convincing way. You learn to adapt to different personality types, to understand their motives and to interest others in your proposals. Attending our training will provide you with the following soft skills:

• You understand how your personality affects others
• You recognise what appeals to, moves and drives your counterpart
• You quickly establish long-lasting working relationships with others
• You create interest and approval for your plans among your conversation partners.
• You achieve that your fellow human beings experience the relationship with you as an enrichment.

Exercises on self-assessment and perception of others are the introduction to the social competence seminar. In a pleasant learning environment, trainer input in the form of presentations etc., individual tasks and subsequent discussions in the group are used to develop course content and methods of social competence. During the seminar, participants are given the opportunity to present case studies from their everyday professional life in order to develop and test behavioural options with appropriate practical relevance. If necessary, video recordings and analyses will be used. You will also receive documents that complete the methodical, didactic implementation of this event. The group size does not exceed the maximum number of participants of 8.

The seminar Social Competence is aimed at specialists and managers who would like to better understand their fellow human beings with empathy and social competence on the one hand. On the other hand, the goal of this group of participants is to use this better understanding to sensitise, inspire and convince others for their own concerns. This seminar deals with relationships between colleagues, superiors, customers, service providers and all stakeholders of a company.

You would like to hold the seminar Social Competence in your company as an in-house-trainings? That is of course possible! We will be happy to prepare an individual offer that meets your content priorities, your specified time frame and other wishes. Please send your in-house enquiry to: kontakt@drgkitzmann-akademie.de

Social competence consists of interdisciplinary skills such as communication skills, conflict behaviour, self-perception and perception of others, management of emotions and perception. The sum of all these competences enables not only a confident and convincing appearance, but at the same time a humane and needs-oriented interaction with others.

The increased ability to communicate supports a socially competent person to communicate with others in such a way that they feel emotionally addressed. Those emotions are addressed that trigger positive, activating stimuli.

Conflict management optimised through social competence allows for de-escalating and conflict-avoiding behaviour in challenging situations. In this way, it can be avoided that feelings and associations are triggered in the interlocutor that cause resistance or aversion.

Finally, the comparison between self-image and the image of others ensures recognition of which personal behavioural patterns are expected by fellow human beings. This step offers the opportunity to reflect on the extent to which certain expectations should be aroused and consequently fulfilled.

In summary, the seminar Social Competence offers the possibility to acquire skills that enable a cooperation that is tailored to individual needs.

The professional relevance of social competence extends across all sectors and hierarchical levels, as it relates to the shaping of interpersonal relationships. Managers, team leaders and professionals with HR responsibilities need to be socially competent in order to motivate their staff and exercise leadership empathically. A successful leader needs techniques to respond to the different personalities of employees. Salespeople need the skills to inspire and win customers. Finally, technical staff depend on this area of competence so that teamwork and collaboration between colleagues can take place without conflict. Seminar participants learn in the Social Competence Seminar, analogous to the concept of a Group Social Competence Training (GSK), how they can support others and offer added value to their interlocutors; as a result, everyone involved benefits.

Call us today to receive your individual offer for a Social Competence Seminar. The Dr. G. Kitzmann Academy conducts these face-to-face events both in-house and openly. The course is conducted by a coach, lecturer or mediator from our team who is suitable for you.