Conflict Management Seminar

Conflicts are part of our everyday working lives and are therefore unavoidable. However, sometimes they can also form the basis for positive change. It is important to understand that the challenge of conflict management lies not in the problem itself, but in the approach of those involved. In this online or face-to-face seminar, you will learn to recognise conflicts, reduce confrontation and develop solutions that take different interests into account. Confidently utilise the positive aspects of conflicts for a constructive development process and make a valuable contribution to the success of your company.

Distinguish types of conflict

• What are conflicts and how do they arise?
• Getting to know different areas of conflict
• Distinguish types of disagreements
• Understand causes of conflicts
• Disagreements between two people and in groups

Perceiving the origins of conflicts

• Recognising and interpreting conflicts
• Conflict potential and early warning systems
• Escalation stages of conflicts
• Managing the dynamics of a conflict
• Dealing with anger and rage

Personal attitude to conflicts

• Basic attitude towards conflict
• Interaction between one's own behaviour and that of others
• Positive and negative aspects of a conflict

Managing conflicts in a targeted way

• Conflict diagnosis and analysis
• Differentiating between relational and factual conflicts
• Conflict capacity through constructive culture of confrontation
• Conflict management for the purpose of future conflict prevention

Techniques of conflict resolution

• Basic patterns of conflict management
• Addressing the emerging problem
• De-escalating use of discussion techniques
• Clarifying needs and emotions
• Developing win-win solutions

This course gives you the opportunity to learn and practise strategies for communication and conflict resolution. You will develop the ability to utilise the positive side of disagreements for your environment, reduce disputes and lower the potential for conflict. Your benefits from the conflict management seminar include the following points:

• You will be familiar with different types and styles of conflict
• Perception: You will recognise emerging conflicts and manage them at an early stage
• You will master methods and strategies for conflict resolution
• You will reflect on your personal conflict behaviour and optimise it
• You will remain calm and level-headed in tense conflict discussions

In addition, the conflict management seminar helps you to recognise where the limits of conflict management are and how to deal with this knowledge constructively. In this online or face-to-face seminar, you will learn how to utilise emerging friction, strengthen your conflict management skills and always achieve the best possible results.

The special feature of this conflict management seminar is its workshop-orientated character. With a wide variety of exercises, discussions and an exchange of experiences, we ensure that participants learn in the most sustainable way possible so that they can implement conflict strategies well in practice later on. At the beginning, practical and action-orientated skills for resolving conflict situations are taught by means of input from the lecturer and keynote speeches. This is followed by role-playing exercises that allow you to try out the methods presented and change your perspective. After each exercise, you will receive feedback on your behaviour from the trainer and the participants in the conflict management seminar.

Discussions on selected areas of conflict management contribute to an exchange of experience within the seminar group. Discussing individual cases with practical relevance broadens your field of vision beyond your personal situation. Individual and group work round off the methodical organisation of the conflict management seminar.

This conflict management seminar is aimed at specialists and managers at all hierarchical levels of organisations who want to develop and hone their conflict resolution skills. It is aimed at those participants who want to organise unavoidable disputes constructively and creatively, ideally resulting in added value for everyone involved.

You would like to hold the conflict management seminar in your company as an in-house training? That is of course possible! We will be happy to prepare an individual offer that meets your content priorities, your specified time frame and other wishes. Please send your request to: [email protected] - we will be happy to advise you.

The causes of difficult conflict situations can be complex. On the one hand, conflicts involving a misunderstanding between employees can have a simple and easily resolved cause. Situations become more complex if the factual and relationship levels overlap, as can be the case in a power play between colleagues, for example. Finally, an initially harmless conflict can be unnecessarily escalated and complicated by unskilful dialogue and a lack of empathy. Accordingly, the following points are recognised in our conflict management seminar as sources of conflict-laden differences:

• incomplete or poor communication
• Lack of transparency
• Stereotypes and prejudices
• different objectives
• Power games at work and in the private context
• Leadership deficits on the part of the managers involved
• Different values, perspectives and cultures

The first and central step in conflict resolution is to investigate the causes. Every conflict exists for a reason and comes to light due to an event. The trigger must be diagnosed and analysed at an early stage. This makes it possible to prevent conflicts from escalating or to de-escalate them, depending on the level of escalation. It is then important to start the dialogue and address the problems identified in order to give colleagues the opportunity to communicate their individual attitudes and ideas. Both mediation and conflict coaching can be used to work out solutions that do justice to the different ideas. While mediation involves conflict mediators or multipliers who focus on both parties to the conflict, conflict coaching focusses on the conflict management of one of the two parties. Only in this way can a result be achieved that meets with acceptance among the employees and ideally represents the origin of a non-violent development. To summarise, participants in our conflict management seminars can master controversies in the following 5 steps:

1. Analysing the different positions
2. Communicating emotions and interests
3. Respecting and considering needs
4. Developing solutions together
5. Utilising conflicts as opportunities for development, increasing productivity and improving team dynamics

Do you want your organisation's employees to have the skills to conduct conflict discussions effectively? In addition to our open online and face-to-face seminars, our training courses are also available for in-house training and development programmes. Contact us today for your customised conflict management seminar!