Seminar Quality Management

Theoretical foundations

• Possibilities and basic concepts of quality assurance
• The four-stage control loop
• Private and business control loops

Quality models and their meaning

• What is behind the term Total Quality Management?
• Quality management models in a nutshell
• Standards and certification according to ISO 9000
• Measures to promote quality

Methods of quality control

• Quality policy goals
• Continuous improvement process (CIP)
• Organisational and technical measures to ensure quality

Establishment of a quality management system

• Internal and external quality audits
• Relevant structures of the quality management system
• Tasks of the quality circle

Quality management in practice

• Planning projects correctly and initiating the start-up phase
• Avoiding risk-based decisions
• Dealing with errors and complaints in quality improvement
• Identifying and eliminating conflicts

Both companies as a whole and managers are characterised by constant further development. In our training, we provide the participants with fundamental basic knowledge and pave the way for the prospective quality manager and quality representative to become certified as a QMB. The participants develop professional know-how so that they can actively participate in the improvement process and strive for further development of quality standards.

• In our quality management seminar, you not only gain an insight into the tasks of a quality manager, but also acquire the necessary basic knowledge about quality management systems.
• Our training optimally prepares you for quality planning within the framework of process management.
• In the seminar on quality management, you will learn about standards and certifications behind the term Total Quality Management and how you, as the person in charge, can bring quality-promoting and process-oriented measures to the point and maintain them.
• In addition, train various methods for comprehensive quality control and use complaints to improve quality as part of an ongoing process.
• After our quality management seminar, you will be well prepared for all phases before and after the establishment of a quality management system. Learn, for example, how to deal with conflicts before the launch, how to plan projects correctly and how to define and maintain relevant structures.

Our course is defined by a series of informative lectures on the topic of quality management and quality management systems and conveys relevant basic knowledge. The topic is divided into several modules that deal with various sub-areas, such as the improvement of quality assurance, but also risk-based process orientation. With various case studies, practical exercises for quality management officers are not neglected. In addition, case studies and practical examples illustrate the contents of the seminar and provide a direct practical reference to what has been learned. During group work, participants can also exchange ideas with like-minded people during the course and benefit from the exchange of experience. After the Quality Management seminar, participants receive a certificate of attendance and training documents.

Participation in the face-to-face event enables the target group to gain practical experience in addition to learning essential basic concepts and fosters the emergence of a dialogue between all participants. This allows newcomers without any prior knowledge to benefit greatly from experienced managers. On the other hand, our training is ideally suited for decision-makers or quality managers who are already working in a company with risk-based, process-oriented quality assurance.

You would like to hold the quality management seminar in your company as an in-house training? That is of course possible. We will be happy to provide you with an individual and non-binding offer that corresponds to your approach to content, your time frame and other wishes. Simply send us an enquiry to: kontakt@drgkitzmann-akademie.de

A new standard for quality has developed in society: In the form of reviews, customers exchange information about the quality of products and services. These customer reviews have long since become a decisive purchasing factor. So word of poor quality spreads quickly and causes customers to lose confidence in the product or even the entire brand. Good quality management helps you avoid this scenario and establish a high quality standard in the long term. Optimise your processes and products to meet the growing expectations of the market - then the good star ratings will not be long in coming.

Participation in the Quality Management seminar is suitable for beginners and offers a solid basis on the way to certification as a Quality Management Representative (QMB). In addition, our course is also aimed at managers who want to expand their competences in this area or strive for further development.

The advantages of the Quality Management seminar at a glance:

• The Quality Management seminar is suitable for beginners and offers an optimal basis for an accredited course.
• During the seminar, the prospective quality managers acquire important basic knowledge in the areas of process management and process orientation.
• Case studies and practical examples as well as group work provide a practical reference to the topic and help to apply the acquired knowledge.
• After the quality management seminar, the participants receive a certificate of attendance and training documents so that they can call up what they have learned at any time afterwards.

The standard is intended to ensure greater performance through qualified quality management. In concrete terms, it is about managing various specific quality and performance criteria. Quality representatives and quality managers can thereby sustainably increase reliability within the company itself as well as quality and customer satisfaction. With certification, you open up a process-oriented skillset for your quality representative and quality manager that increases both customer confidence and your own quality standards.