Correspondence Seminar

Professional correspondence to the point

• Linguistic and stylistic requirements
• Corporate wording: What is it?
• Avoiding old clauses and formulations

All about business letters

• DIN standards under the microscope
• The basics of the business letter
• Meeting Anglo-American standards

Direct comparison of letter and e-mail

• The value of an e-mail
• DIN standards for e-mails?
• Writing professional e-mails
• Preventing spam and flaming

The basics of telephone communication

• Getting to know types of conversation
• Your own business card on the phone
• Important telephone rules
• The telephone call in practice
• Mastering difficult situations

Telephone work: organisation and planning

• Preparation is the be-all and end-all
• Carrying out the conversation
• Follow-up to the telephone call

The seminar contents of the Correspondence Seminar offer participants an excellent opportunity to optimise their skills in business correspondence. Versatile seminar objectives are pursued in the process.

• In our correspondence seminar, you will learn how to draft professional e-mails and letters, write instructions in a comprehensible way and design documents in an appealing way.
• The correspondence seminar teaches you the most important basics of a business letter and suggestions on how to implement them according to DIN standards.
• In our face-to-face seminar, you will receive valuable tips on dealing with forms of address and titles in electronic correspondence.
• In addition, you will learn all the important basics of telephone communication - from theoretical basics to the follow-up of a business telephone call.

The learning content of the correspondence seminar is based on the basic knowledge imparted during the face-to-face event. The practical part consists primarily of formulation exercises and text analyses, which can be reflected on through appropriate trainer input, facilitated by a manageable number of participants. This gives the participants the opportunity to independently implement and deepen the knowledge they have acquired using practical examples.

The correspondence training is not only aimed at managers, but above all at employees of all hierarchical levels and specialist departments who are in lively exchange with business partners and customers. This includes, for example, assistance employees who answer queries or employees in customer service who record complaints.

You would like to hold the correspondence seminar in your company? That is of course possible. We will be happy to provide you with an individual and non-binding offer that corresponds to your approach to the content, your time frame and other wishes. Simply send us an enquiry to: kontakt@drgkitzmann-akademie.de

The term correspondence is derived from the Latin correspondentia, which means "mutual response". Synonymously, it is primarily used for the bidirectional exchange of written, but also oral information between two or more parties.

Many people often tend to write long e-mails or letters. In addition, they construct long, boxy sentences and formulations that make it difficult for the recipient to read out the necessary information in a short time. According to the rules of modern customer-oriented correspondence, however, it is desirable to be as brief as possible. This not only has the advantage that the recipient can grasp important information more quickly, but also that the risk of embarrassing spelling mistakes is reduced.

In these fast-moving times, which are characterised by a veritable flood of information, it is important to avoid unnecessary truisms and clauses. So if you want to put important information into words, make sure you express yourself as briefly as possible, but do not forget any relevant details.