Conflicts are part of our everyday professional life and are therefore unavoidable. Sometimes, however, they can also form the cornerstone for positive change. Here it is important to understand that the challenge of conflict management does not lie in the problem itself, but in the approach of those involved. In this conflict management seminar, you will learn to recognise conflicts, reduce confrontations and develop approaches to solutions that take different interests into account. Confidently use the positive sides of conflicts for a constructive development process and thus make a valuable contribution to the success of your company.
Seminar contents: Conflict Management Seminar
Distinguish types of conflict
What are conflicts and how do they arise?
Getting to know different areas of conflict
Distinguish types of disagreements
Understand causes of conflicts
Disagreements between two people and in groups
Perceiving the origins of conflicts
Recognising and interpreting conflicts
Conflict potential and early warning systems
Escalation stages of conflicts
Managing the dynamics of a conflict
Dealing with anger and rage
Personal attitude to conflicts
Basic attitude towards conflict
Interaction between one's own behaviour and that of others
Positive and negative aspects of a conflict
Managing conflicts in a targeted way
Conflict diagnosis and analysis
Differentiating between relational and factual conflicts
Conflict capacity through constructive culture of confrontation
Conflict management for the purpose of future conflict prevention
Techniques of conflict resolution
Basic patterns of conflict management
Addressing the emerging problem
De-escalating use of discussion techniques
Clarifying needs and emotions
Developing win-win solutions
Your benefit: Conflict Management Seminar
In this conflict management seminar you will have the opportunity to learn and train conflict resolution strategies. You will develop the ability to use the positive aspects of disagreements for your environment, to reduce disputes and to lower friction points. Your benefits from the conflict management seminar include the following:
You know different types and styles of conflict
Conflict perception: You recognise emerging conflicts and manage them at an early stage
You master methods of conflict resolution
You reflect on your personal conflict behaviour and optimise it
You will remain calm and level-headed in tense conflict discussions.
In addition, the conflict management seminar helps you to recognise where the limits of conflict management are and how to deal with this knowledge constructively. In this face-to-face seminar, you will learn how to use emerging frictions, strengthen your conflict management skills and always achieve the best possible results.
Methodology and Didactics: Conflict Management Seminar
The special feature of this conflict management seminar is its workshop-oriented character. The seminar is structured in such a way that you maximise your learning transfer through various exercises, discussions and the exchange of experiences. At the beginning, practical and action-oriented skills for resolving conflict situations are taught through input from the lecturer and impulse presentations. This is followed by role-play exercises that allow you to try out the methods presented and to change your perspective. After each exercise, you will receive feedback on your behaviour from the trainer and seminar participants.
Discussions on selected topics of conflict management contribute to an exchange of experiences within the event group. Discussing individual cases with practical relevance broadens the field of vision beyond the personal situation. Individual and group work round off the methodical design of the conflict management seminar.
Target group of the conflict management seminar
This conflict management seminar is aimed at managers and specialists at all hierarchical levels of organisations who want to develop and sharpen their conflict resolution skills. It is aimed at those participants who want to shape unavoidable conflicts constructively and creatively, so that ideally the result is added value for the environment of all those involved.
You would like to hold the conflict management seminar in your company as an in-house seminar? This is of course possible! We would be happy to prepare an individual offer that meets your content priorities, your specified time frame and other wishes. Please send your request to: firstname.lastname@example.org - we will be happy to advise you.
further recommendations on "Conflict Management Seminar
The causes for difficult conflict situations to arise can be complex. On the one hand, conflicts with a misunderstanding among staff members can have a simple and easily solvable cause. The situations gain in complexity if the factual and relationship levels overlap, as can be the case, for example, with a power play between colleagues. Finally, an initially harmless conflict can be unnecessarily escalated and complicated by clumsy conduct of the conversation. Accordingly, the following points are considered in our conflict management seminar as starting points for conflict-prone disputes:
incomplete or poor communication
lack of transparency
stereotypes and prejudices
power games at the workplace and in private contexts
Leadership deficits of the managers involved
Different values, perspectives and cultures
5 steps in the conflict management seminar to resolve conflicts
The first and central step in conflict resolution is to look at the root cause. Every conflict exists for a reason and comes to light because of an event. It is important to diagnose and analyse this starting point at an early stage. This makes it possible to assign the current situation to a level of escalation and to anticipate further tensions. Subsequently, it is important to take up the discussion and address the identified problems in order to give colleagues the opportunity to express their individual attitudes and ideas. The next step is to use mediation to work out solutions that meet different needs. Only in this way can a result be achieved that meets with acceptance among the staff and ideally represents the starting point for a non-violent development. In summary, participants in our conflict management seminars can master controversies in the following 5 steps:
Analysis of the different positions
Expressing emotions and interests
Respecting and taking into account needs
Developing solutions together
Using conflicts as opportunities for development
Do you want employees in your company to have the skills to effectively conduct conflict discussions? In addition to our open seminars, our educational offers are also available to you in the area of in-house training and further education. Contact us today for your individual conflict management seminar!
Registration for the event: Conflict Management Seminar
The evaluations of our seminars, webinars and workshops are given by the training participants. Following each training event, participants provide written feedback via a digital questionnaire. The customer testimonials mentioned on our website are also taken from these questionnaires.
Calculation of the overall evaluation
The total of eight evaluation criteria, which are collected by means of a questionnaire, result proportionately in the calculated overall evaluation.
I particularly liked the personal way of dealing with individual questions and problems.
R. Gelke, pro.b Bauleitung GmbH & Co. KG
Mit den Inhalten dieses Trainings und der methodischen Durchführung bin ich absolut zufrieden!
W. Mittermeier, RO-Med Kliniken
Das Seminar Konfliktmanagement der Dr. G. Kitzmann Akademie kann ich insgesamt mit SEHR GUT bewerten.