Conflict Management Seminar of the Dr. G. Kitzmann Academy

Conflict Management Seminar

Recognising, solving and using conflicts
  • 40 dates
  • 13 cities
available dates
Seminar fee
980,00 EUR
(plus VAT)
Zurich: 1,400.00 CHF
Available as a webinar!

Description: Conflict Management Seminar

Conflicts are part of our everyday professional life and are therefore unavoidable. Sometimes, however, they can also form the cornerstone for positive change. Here it is important to understand that the challenge of conflict management does not lie in the problem itself, but in the approach of those involved. In this conflict management seminar, you will learn to recognise conflicts, reduce confrontations and develop approaches to solutions that take different interests into account. Confidently use the positive sides of conflicts for a constructive development process and thus make a valuable contribution to the success of your company.

Seminar contents: Conflict Management Seminar

Distinguish types of conflict

  • What are conflicts and how do they arise?
  • Getting to know different areas of conflict
  • Distinguish types of disagreements
  • Understand causes of conflicts
  • Disagreements between two people and in groups

Perceiving the origins of conflicts

  • Recognising and interpreting conflicts
  • Conflict potential and early warning systems
  • Escalation stages of conflicts
  • Managing the dynamics of a conflict
  • Dealing with anger and rage

Personal attitude to conflicts

  • Basic attitude towards conflict
  • Interaction between one's own behaviour and that of others
  • Positive and negative aspects of a conflict

Managing conflicts in a targeted way

  • Conflict diagnosis and analysis
  • Differentiating between relational and factual conflicts
  • Conflict capacity through constructive culture of confrontation
  • Conflict management for the purpose of future conflict prevention

Techniques of conflict resolution

  • Basic patterns of conflict management
  • Addressing the emerging problem
  • De-escalating use of discussion techniques
  • Clarifying needs and emotions
  • Developing win-win solutions

Your benefit: Conflict Management Seminar

In this conflict management seminar you will have the opportunity to learn and train conflict resolution strategies. You will develop the ability to use the positive aspects of disagreements for your environment, to reduce disputes and to lower friction points. Your benefits from the conflict management seminar include the following:

  • You know different types and styles of conflict
  • Conflict perception: You recognise emerging conflicts and manage them at an early stage
  • You master methods of conflict resolution
  • You reflect on your personal conflict behaviour and optimise it
  • You will remain calm and level-headed in tense conflict discussions.

In addition, the conflict management seminar helps you to recognise where the limits of conflict management are and how to deal with this knowledge constructively. In this face-to-face seminar, you will learn how to use emerging frictions, strengthen your conflict management skills and always achieve the best possible results.

Methodology and Didactics: Conflict Management Seminar

The special feature of this conflict management seminar is its workshop-oriented character. The seminar is structured in such a way that you maximise your learning transfer through various exercises, discussions and the exchange of experiences. At the beginning, practical and action-oriented skills for resolving conflict situations are taught through input from the lecturer and impulse presentations. This is followed by role-play exercises that allow you to try out the methods presented and to change your perspective. After each exercise, you will receive feedback on your behaviour from the trainer and seminar participants.

Discussions on selected topics of conflict management contribute to an exchange of experiences within the event group. Discussing individual cases with practical relevance broadens the field of vision beyond the personal situation. Individual and group work round off the methodical design of the conflict management seminar.

Target group of the conflict management seminar

This conflict management seminar is aimed at managers and specialists at all hierarchical levels of organisations who want to develop and sharpen their conflict resolution skills. It is aimed at those participants who want to shape unavoidable conflicts constructively and creatively, so that ideally the result is added value for the environment of all those involved.

Seminar dates & locations
Date
City
Fee
02.12.2021 - 03.12.2021
Vienna
980,00 EUR
06.12.2021 - 07.12.2021
Berlin
980,00 EUR
13.12.2021 - 14.12.2021
Webinar
980,00 EUR
13.12.2021 - 14.12.2021
Nuremberg
980,00 EUR
13.01.2022 - 14.01.2022
Webinar
980,00 EUR
17.01.2022 - 18.01.2022
Münster
980,00 EUR
20.01.2022 - 21.01.2022
Leipzig
980,00 EUR
24.01.2022 - 25.01.2022
Stuttgart
980,00 EUR
14.02.2022 - 15.02.2022
Frankfurt
980,00 EUR
21.02.2022 - 22.02.2022
Vienna
980,00 EUR
24.02.2022 - 25.02.2022
Hamburg
980,00 EUR
03.03.2022 - 04.03.2022
Zurich
1,400.00 CHF
17.03.2022 - 18.03.2022
Munich
980,00 EUR
21.03.2022 - 22.03.2022
Webinar
980,00 EUR
24.03.2022 - 25.03.2022
Hanover
980,00 EUR
28.03.2022 - 29.03.2022
Münster
980,00 EUR
04.04.2022 - 05.04.2022
Stuttgart
980,00 EUR
05.05.2022 - 06.05.2022
Berlin
980,00 EUR
09.05.2022 - 10.05.2022
Vienna
980,00 EUR
12.05.2022 - 13.05.2022
Münster
980,00 EUR
19.05.2022 - 20.05.2022
Nuremberg
980,00 EUR
30.05.2022 - 31.05.2022
Cologne
980,00 EUR
30.05.2022 - 31.05.2022
Zurich
1,400.00 CHF
20.06.2022 - 21.06.2022
Hamburg
980,00 EUR
23.06.2022 - 24.06.2022
Webinar
980,00 EUR
30.06.2022 - 01.07.2022
Frankfurt
980,00 EUR
11.07.2022 - 12.07.2022
Munich
980,00 EUR
22.08.2022 - 23.08.2022
Münster
980,00 EUR
29.08.2022 - 30.08.2022
Berlin
980,00 EUR
08.09.2022 - 09.09.2022
Hanover
980,00 EUR
15.09.2022 - 16.09.2022
Stuttgart
980,00 EUR
19.09.2022 - 20.09.2022
Webinar
980,00 EUR
22.09.2022 - 23.09.2022
Cologne
980,00 EUR
26.09.2022 - 27.09.2022
Hamburg
980,00 EUR
06.10.2022 - 07.10.2022
Leipzig
980,00 EUR
20.10.2022 - 21.10.2022
Munich
980,00 EUR
10.11.2022 - 11.11.2022
Münster
980,00 EUR
14.11.2022 - 15.11.2022
Nuremberg
980,00 EUR
17.11.2022 - 18.11.2022
Berlin
980,00 EUR
28.11.2022 - 29.11.2022
Zurich
1,400.00 CHF

Request conflict management seminar as in-house training

You would like to hold the conflict management seminar in your company as an in-house seminar? This is of course possible! We would be happy to prepare an individual offer that meets your content priorities, your specified time frame and other wishes. Please send your request to: kontakt@drgkitzmann-akademie.de - we will be happy to advise you.

further recommendations on "Conflict Management Seminar

How do conflicts arise?

The causes for difficult conflict situations to arise can be complex. On the one hand, conflicts with a misunderstanding among staff members can have a simple and easily solvable cause. The situations gain in complexity if the factual and relationship levels overlap, as can be the case, for example, with a power play between colleagues. Finally, an initially harmless conflict can be unnecessarily escalated and complicated by clumsy conduct of the conversation. Accordingly, the following points are considered in our conflict management seminar as starting points for conflict-prone disputes:

  • incomplete or poor communication
  • lack of transparency
  • stereotypes and prejudices
  • different objectives
  • power games at the workplace and in private contexts
  • Leadership deficits of the managers involved
  • Different values, perspectives and cultures

5 steps in the conflict management seminar to resolve conflicts

The first and central step in conflict resolution is to look at the root cause. Every conflict exists for a reason and comes to light because of an event. It is important to diagnose and analyse this starting point at an early stage. This makes it possible to assign the current situation to a level of escalation and to anticipate further tensions. Subsequently, it is important to take up the discussion and address the identified problems in order to give colleagues the opportunity to express their individual attitudes and ideas. The next step is to use mediation to work out solutions that meet different needs. Only in this way can a result be achieved that meets with acceptance among the staff and ideally represents the starting point for a non-violent development. In summary, participants in our conflict management seminars can master controversies in the following 5 steps:

  1. Analysis of the different positions
  2. Expressing emotions and interests
  3. Respecting and taking into account needs
  4. Developing solutions together
  5. Using conflicts as opportunities for development

Do you want employees in your company to have the skills to effectively conduct conflict discussions? In addition to our open seminars, our educational offers are also available to you in the area of in-house training and further education. Contact us today for your individual conflict management seminar!

Registration for the event: Conflict Management Seminar