Reklamation - An Advertising Campaign (E-Learning)

Customer review of this event

Origin of the customer ratings

The evaluations of our seminars, webinars and workshops are given by the training participants. Following each training event, participants provide written feedback via a digital questionnaire. The customer testimonials mentioned on our website are also taken from these questionnaires.

Calculation of the overall evaluation

The total of eight evaluation criteria, which are collected by means of a questionnaire, result proportionately in the calculated overall evaluation.

Price
167,90 EUR
(plus VAT)

Reklamation - An Advertising Campaign

Use complaints to your advantage!

Complaints are bad? Wrong! Complaints give you a valuable benefit and give you the opportunity to win back your customers for you and your service! Increase your success by dealing with complaints in a sensible way. In deze interactieve videocursus delen we jouw jarenlange praktijkervaring aan de hand van duidelijke voorbeelden.

After this course you will have an understanding of:
- The benefits of complaints
- "Transforming" the customer from angry to enthusiastic
- Dealing with the customer in difficult situations
- Dealing with difficult customers
- Solution-oriented communication and its implementation in your everyday life.

Note on use

After purchasing the licence for the e-learning, you have the opportunity to use it for an unlimited period of 6 months.

Elearning Code:: CAJ39
Languages:: German
Lerndauer:: 3 Std.
Testfragen:: Ja

Customer review of this event

7 Reviews

Composition of the customer rating

Origin of the customer ratings

Calculation of the overall evaluation

The total of eight evaluation criteria, which are collected by means of a questionnaire, result proportionately in the calculated overall evaluation.

You have questions?

Phone:: +49 (0)2171 399 244-0
E-mail:: kontakt@drgkitzmann-akademie.de

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