Brilliant Customer Service (E-Learning)

Brilliant Customer Service

Improve your social skills and increase your customer loyalty.

Do you want to improve your service quality? In this interactive video course, you and your customer service staff will be introduced to several proven models of excellent customer service strategies and techniques. You will also learn how to turn every "complainer" into a brand and service quality ambassador. Finally, you will learn why Customer Relationship Management (CRM) is worthwhile and how it can increase service levels and customer loyalty.

After this course you will be able to:
- use the different channels such as phone, email and CRM in an efficient way
- deal with angry or difficult customers
- involve your customer support staff by giving them more responsibility

This course is aimed at staff who need to make strategic decisions for your customer support team, customer relationship managers, customer service representatives and basically anyone involved in professional customer management.

Note on use

After purchasing the licence for the e-learning, you have the opportunity to use it for an unlimited period of 6 months.

Elearning Code:: CAJ33
Languages:: English
Lerndauer:: 1,5 Std.
Testfragen:: Ja

Customer review of this event

4 Reviews

Composition of the customer rating

Origin of the customer ratings

The evaluations of our seminars, webinars and workshops are given by the training participants. Following each training event, participants provide written feedback via a digital questionnaire. The customer testimonials mentioned on our website are also taken from these questionnaires.

Calculation of the overall evaluation

The total of eight evaluation criteria, which are collected by means of a questionnaire, result proportionately in the calculated overall evaluation.

You have questions?

Phone:: +49 (0)2171 399 244-0
E-mail:: kontakt@drgkitzmann-akademie.de

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